Have a question, comment or concern?
Contact us and let us know what's on your mind.
We'd love to hear from you!
Have a question, comment or concern?
We would love to hear from you!
Contact Customer Service:
Who designs the jewelry?
The jewelry is hand crafted and designed by Malyia the designer and founder. Although some designs receive finishing touches by a manufacturer in NYC she oversees each design from start to finish. Each item is thoroughly inspected for quality before it is packaged and shipped. Customer service is her #1 priority, every customer is referred to as a jewel because they are as precious and unique as each item designed.
How will I know my order has shipped?
You will receive a shipping confirmation email once your order has shipped. Once you have received this email please allow 24-48 hours for your tracking number to update with FedEX.
NO REFUNDS. Exchanges only within 14 business days of receipt; except faux nose rings, ear cuffs and facial jewelry due to hygienic reasons. If you need a size adjustment, we are happy to make adjustments and resize as needed. Our goal is your 100% satisfaction. Send us an email, we will provide return label for items eligible for exchange.
How long does it take to receive an order once its placed?
Orders delivered via FedEx within 3-7 business days.
Can my order be rushed and delivered faster?
Yes, orders are made to order. If rush delivery is needed please contact us via email before placing your order.
Will I receive a tracking number?
Yes, you will receive an email with the tracking number once your order is shipped .
Do you ship internationally?
Yes, international orders are delivered within 2 weeks(in some cases longer) due to customs. An email will be sent with the tracking number once your order has shipped.
Do international orders receive tracking numbers?
Yes, international orders are shipped via USPS(United States Postal Service), tracking is not always available after it arrives to the designated country. Keep in mind that several mail carriers may be used to complete delivery. We follow-up with all orders and may email you to confirm you have received your package. Feel free to contact us if you have any questions.
Do you have a studio or store front in NYC?
No, we do not have a public studio or permanent store location to picking up items in person. We announce pop-up shops and festivals via our blog and social media channels. Stay connected for announcements.
Can you place a custom order?
Yes, we can design chains with your custom measurements. Custom orders are delivered within 2 weeks. If you need custom measurements, please email us before placing your order.
Custom orders are made to order and cut to your specific measurements upon request so we can’t accept exchanges. We can adjust or remake your custom order if needed.
How to adjust your nose rings?
Nose rings can be adjusted by gently pressing close to size. They are designed to fit securely so be sure not to close too tight. To maintain the shape use a pen shaped object when pressing to adjust to smaller size.
What is the jewelry made of?
We source the highest quality of materials for each item we offer. We mainly offer the collection in 14k Gold Plated and Sterling Silver. A few items are offered in Imitation Rhodium, an alternative affordable metal with a gold tone tarnish resistant finish but contains no gold. Imitation Rhodium or White bronze plating is an alloy of copper, tin and zinc used for plating other jewelry metals like brass and steel to give the metal a bright white, lustrous tarnish resistant finish. Our customers with slight nickel allergies we suggest our Sterling Silver and Gold-Plated products.
How do I care/clean the jewelry?
Store your items in box or hang to avoid tangles in chain or prevent a distortion of the shape(nose rings, choker, ear cuffs). Although our body chain offered Imitation Rhodium is tarnish resistant we suggest applying beauty products such as perfume, hairspray before wearing your jewelry to preserve the tarnish resistant finish. It can be worn while swimming but we suggest removing while bathing to avoid exposure to harsh soaps which can compromise the finish. Ensure it is completely dry before storing. Our 14k Gold Plated and Sterling Silver items are safe to be worn while swimming, bathing or other water activities. Jewelry cleaner or cloth can be used when needed.
Do you have a store on Etsy?
Yes, we started Made by Malyia in 2013 with our first listing on Etsy. Etsy offers curated pieces but here we offer the full current collection. Shop with us here or Etsy. Whether you shop with us on Etsy or our website will receive the same service, quality and delivery. To visit us on Etsy Click HERE
Do you sell on any other platforms?
Currently you can only find us on www.madebymalyia.com and Etsy.com/Shop/madebymalyia. We plan on expanding in the future to other platforms. Don't see your answer here contact customer service email@example.com and (347) 201-2976.